Purchase Terms

Purchases and payment

The applicable offer and checkout specify the price, included benefits, membership period and whether your purchase is a one-time payment or a recurring subscription. Promotional and legacy plans may have different benefits. Lead credits are included with Pro membership only where expressly stated in the offer.

Payments are processed securely through Stripe. Credits and membership benefits are activated after payment is confirmed. One-time purchases below S$10 use PayNow; monthly Pro subscriptions use cards. Eligible card wallets are displayed at checkout where supported.

Pro membership and renewal

Monthly Pro subscriptions renew automatically at the rate shown at checkout. You may cancel renewal at any time through Credits & billing before your next renewal date. Cancellation stops future renewal charges, and your Pro benefits remain available until the end of the paid membership period.

One-time Pro purchases do not renew automatically. Their membership period and included benefits are specified in the offer. Cancelling a subscription does not automatically refund payments already made.

Use of lead credits

One lead credit covers an introduction on a property request, including follow-up conversation on that request. When you submit a private offer, a credit is reserved and is used only when the requester chooses to connect.

Pending offers expire after seven days. Reserved credits are released when a pending offer expires, is declined or is withdrawn. Unused lead credits remain available after your Pro membership ends.

Membership and service outcomes

Pro membership does not constitute additional verification of an agent’s qualifications or performance and does not improve organic ranking or matching. Purchasing credits or Pro membership does not guarantee connections, enquiries or completed property transactions.

Paid promotion of Digital Bulletin posts is a separate service covered by the Spotlight Promote terms below.

About Spotlight Promote

Spotlight Promote is a prepaid advertising service available to eligible agents with an active Pro membership. It promotes an existing Digital Bulletin post. Campaign purchases are separate from Pro membership and lead credits.

Pricing and payment

Your campaign budget, duration and price per qualifying impression are displayed before payment. You must accept these terms and confirm your advertising declarations to proceed. Payments are processed securely through Stripe. Campaign funding is applied after payment is confirmed.

Campaign delivery

A qualifying impression is recorded when at least 50% of a sponsored post is visible for at least one second. Charges are subject to frequency limits, audience relevance, fraud checks and the available campaign budget.

Delivery depends on eligible audiences and available advertising space. AgentSpotlight does not guarantee a minimum number of impressions, contacts, enquiries or completed transactions.

Delivery ends when the campaign duration or budget is exhausted, you cancel the campaign, the promoted post becomes unavailable, or the campaign is suspended by AgentSpotlight. Pausing a campaign does not extend its scheduled end date.

Unused funds and refunds

Campaign payments and unused campaign funds are not refundable as cash, except where required by applicable law or following review of a billing or service error. Unused funds remain available for future campaigns without expiry.

The end of your Pro membership does not cancel prepaid campaign delivery or prevent you from reusing existing campaign funds. Campaign funding does not extend Pro membership or provide other Pro benefits. Lead credits are not charged for campaign delivery.

Duplicate charges, rejected campaigns and platform failures may be reviewed for a balance correction or payment refund, as appropriate.

Advertiser responsibilities

You must be authorised to advertise the property or content and ensure that all information, including your agent identification, is accurate and current. Promoted posts remain subject to content review and moderation. Misleading, expired or otherwise unsuitable content may be reported, restricted or removed.

Reporting

Campaign reporting provides aggregate activity. Views and contact clicks do not establish that an enquiry or transaction has taken place.